FAQs
Copyright Questions
What is the turnaround time for obtaining copyright clearance?
Copyright approval may be obtained within 24 hours to 6 weeks depending on the nature of the material and the rights holder.
Yes, copyright permission is required for out-of-print books. While a publication may be "out-of-print" it is still necessary to obtain permission from the rights holder for reproduction of that material.
Yes, copyright permissions are required each time you want to use copyrighted material. Normally, copyright clearance is applicable for one academic term or for a specified period of time. Copyright clearance must be obtained each academic term.
Yes, as long as permission is granted from the rights holder. Usually pictures and illustrations have different rights holders when they derive from text publications such as books, magazines, newspapers, etc.LADPac Questions
How can I place an order?
You may visit our website at www.ladcustompub.com and place an order online, or simply print a copy of the "Order" form and fax it to (770) 831-8556. You can also obtain "Order" forms from your bookstore or call LAD Custom Publishing and speak with Customer Service at (877) 318-8800. After completing the "Order" form, materials should be mailed to: LAD Custom Publishing, Attn: Customer Service, 5212 Belle Wood Court, Suite 206, Buford, GA 30518.
Copyright material may take 24 hours up to 6 weeks. Non-copyright material normally can be shipped to you within 2-5 business days. "Need Extras" ship within 24 hours.
LAD provides coil, 3 hole punch and shrinkwrap, and tape binding (120 pages or less). If another method of binding is preferred, we can customize to your specifications. Simply check the box labeled "Other" on the "Order" form, and specify your request.
On the "Order" form in the special instructions section, note that you would like to proof the LADPac prior to production. However, this may cause a delay with the order.
The professor will receive 1 free desk copy with every order. Additional desk copies are available on request. The desk copies will be shipped with the LADPacs to the bookstore.
The professor's originals, desk copy and LADPacs will be shipped together to the bookstore.
Yes, please use the "Re-Order" form. Indicate whether it is an exact repeat or whether the LADPac will have changes. In the "Special Instructions" section of the order form, please note the deletions and/or additions to the LADPac and the new sequence for the material. The professor will need to send in any new material that will be added to the LADPac.Cancellation, Billing, & Return Questions
What happens if a LADPac or course has been cancelled?
If a LADPac is cancelled prior to production and has incurred copyright processing, a fee will be charged. The fee will not exceed 10% of the estimated value of the order. If there are no copyrights there will be no charge to cancel the order. With or without copyrights, if the order has been produced no returns will be allowed.
LAD provides a 100% credit on all unused LADPacs. Return the covers only. Returns must be received within 365 days from the invoiced date. For additional details, contact Customer Service at 1-877-318-8800.
This means when your order is received, we will acknowledge a "Guaranteed Shipped Date" (GSD). If your LADPacs are not shipped to the bookstore on or before that date, then they are FREE ... It's as simple as that.
Credits may be used any term following the term credit was issued. Credits may not be used during the same term they are incurred.
