Overview
LAD values your business. Our returns policy describes how we initiate, process and credit returns from our customers.
Returns Policy Process
LAD provides a 100% credit on all unused LAD course packs, subject to the conditions below:
- Course packs that include royalty-bearing content or business case content are limited to a maximum return of 10% of the ordered quantity.
- Lab notebooks are non-returnable and are not eligible for credit.
- For all other course packs, if returns exceed 40% of the ordered quantity, LAD reserves the right to limit returns to 10% on future orders.
A Return Merchandise Authorization (RMA) is required prior to returning any course packs to LAD. To request an RMA, please contact your Account Manager or LAD Customer Support at 1-877-318-8800 or support@lad.pub.
When Can Credits Be Used?
Credits may be applied to any term following the term in which the credit was issued. Credits may not be used during the same term in which they are incurred.
What Happens if a Course Pack or Course Has Been Cancelled?
- If a course pack or course is cancelled prior to production and copyright permissions have been secured, a fee will be charged. This fee will not exceed 10% of the estimated order value.
- If no copyright permissions have been secured, there will be no cancellation charge.
- Once an order has been produced, no returns are permitted, regardless of whether the course is later cancelled.
How Can I Reach LAD Staff Regarding My Return Request?
If you have questions or need assistance with a return request, please contact us via the Contact link on this website
Email support@lad.pub
Call 1-877-318-8800
Please note that response times may be slightly delayed during peak book rush periods.
Contact Support
If you have any questions about LAD’s returns policy, please contact our support team at 1-877-318-8800 or support@lad.pub.